In an open letter, Claire Perry MP, Minister of State for Energy and Clean Growth, has encouraged all heat network operators to join the Heat Trust to give their consumers important reassurance and protections afforded by the standards set out by the scheme.
The letter sets out the important role for heat networks in delivering the Clean Growth Strategy, before highlighting the benefits of joining the Heat Trust.
The Heat Trust is an independent organisation seeking to drive up standards of performance of heat networks and improve the customer experience through a voluntary industry scheme. Heat networks registered with Heat Trust offer customer service standards comparable to those required by gas and electricity companies which include:
- Support for vulnerable consumers
- Responding to faults and emergencies
- Guaranteed service payments for interruptions in supply
- Transparency in metering and billing, and
- Complaints handling, including access to the Energy Ombudsman
Read the letter in full here: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/793022/Heat_Networks_letter_FINAL.pdf
Find out more about the Heat Trust here: https://www.heattrust.org/